Frequently asked questions

Your Account

Forgot your password ?

TIf you forgot your password please go here and enter the email address for your account.You will then receive an email containing a clickable link to reset your password.

Update Personal Information

If you want to update your personal information, go to "My account", and then in the "My personal information" section you can make changes to your account

Subscribe to newsletters

  1. You can manage your subscription to newslettersin the "My account" section, then "My personal information". You just have to check or uncheck the following boxes:
  2. If you have opted in to receive emails with tips, news, or coupons from BIC and youno longer wish to receive these emails, you can also click on the unsubscribe link at the bottom of the emails.

Promotional codes

Use a promotional code

To apply a discount to your order, a promotional code must be entered in the cart before validation in the "Add a promo code" field provided.

Then click "OK". Only one promotional code can be used for the same order.

Promotional codes can only be used once per customer.

Your orders


After your order is submitted you will receive a confirmation email with your order number. When your order ships you will receive an email to notify you of the shipment with a link to track your order.

Payment receipt

When your order is confirmed, your payment receipt appears in your account in the "My orders" section in the order concerned: you can print it at any time.


Delivery area

Delivery is limited to the 48 contiguous United States. We are unable to ship to APOs and FPOs at this time.

Delivery method

We reserve the right to use the shipping carrier of our choice.

Shipping Charges

We offer free shipping for all orders $29 or above OR orders that contain Design My BIC Lighters A shipping charge of $2.99 is applied to all other orders unless otherwise noted.


Payment method

We accept payment by American Express, Visa and Mastercard.

Please note:  If you use a payment app, such as Cash App, they may communicate to you that your payment was voided or canceled after a certain number of days.  Unless you receive an e-mail directly from BIC informing you that your order was voided or canceled, please know that BIC has not canceled your order.  Once your order is ready to ship, you will receive an e-mail from BIC with your tracking information.

Returns and refunds

Returns and refunds

For returns and refund requests please contact our Consumers Engagement Team using the Contact Us Form. You will not be refunded any original shipping costs and you will be responsible for paying the shipping costs for returned product(s). Any refund request must be made 30 days from date of purchase, the product must have been purchased from one of our Websites. The refund will be based upon the price paid at the time of purchase.

All products must be returned. Our Consumer Engagement Team will provide you with specific shipping instructions. Due to postal regulations, certain products, including Lighters, must be returned using approved mailing materials provided by BIC.

Your California Privacy Rights

Your California Privacy Rights

The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Personalized Lighter - Design My BIC FAQ

  1. Can I cancel or make changes to an order I recently placed?

    Once you submit your order it is final. No changes can be made after you have reviewed and submitted it. Once your order is confirmed and upon acceptance of your artwork, production of your personalized lighters begins. Submission of your order on our site confirms and acknowledges that you have reviewed and verified the accuracy of your entire order prior to submitting.

  2. Are there any prohibited designs?

    Yes. For details on Artwork Guidelines, please see Terms and Conditions\Product Personalization\Artwork Guidelines.

  3. Can I use an image I didn’t create or images of celebrities, logos or images of other people?

    Due to copyright and/or trademark laws, you should not use an image you did not create or images of celebrities, logos or images of other people. Also, before you submit your Artwork you will be required to confirm that the Artwork you submit for personalization is your own and you assume all liability in association with your design.

  4. Can I use images from a stock photo house or from the Internet/social media?

    Please use your own original Artwork. Just because something is available on the Internet or from a third party does not mean that you have the right to use it. Please be sure to obtain all necessary approvals, permissions and licenses before submitting your Artwork.

  5. What happens if my artwork is not accepted?

    If your personalized lighter order did not comply with BIC’s Artwork Guidelines for personalized lighters, you will either receive a pop-up notification when uploading your artwork or a confirmation email indicating that your artwork has not met BIC’s guidelines and has been rejected. Your entire order will be canceled and your credit card will not be charged. You will need to redesign your personalized lighter to meet our Guidelines and submit a new order. If your order included other BIC products, you will need to submit a new order.

  6. Will BIC own my designs?

    No, BIC does not own the Artwork you submit for personalization. You are granting BIC a limited, non-exclusive license to use your submitted Artwork for the manufacturing of your personalized lighter.

  7. Can I re-order additional lighters with my artwork?

    If you want to reorder additional lighters with the same Artwork, you will need to place a new order and upload the Artwork again.

  8. 8. Why does my name have to appear on the personalized lighters I created?

    Your name is displayed on the lighter, as you are the owner of the Artwork. Your personalized lighter will state, “Personalized by __________________.” on the warning label. The name will be populated from the “Bill to” field that is in the checkout process.

  9. Is there a minimum or maximum quantity?

    There is a minimum quantity of 6 (six) personalized lighters per order, per design. There is no maximum quantity limit.

  10. When will I receive my personalized lighters?

    Personalized lighters require a minimum of two (2) weeks for processing before they are shipped. You will receive an email confirmation after your order is submitted, and then another confirmation with tracking information when your item ships. Please refer to the tracking information to determine your estimated delivery date.

  11. Will my personalized lighters arrive with the other product(s)/item(s) I ordered or will they ship separately?

    Your personalized lighters will be shipped separately.

  12. Can I expedite shipping on my order?

    BIC does not currently offer expedited shipping. Your personalized lighters and any other product(s) in your order will ship after the required minimum two (2) week production period.

  13. Can I order personalized lighters if I live in Canada?

    Personalized Lighters are now only available to ship to consumers within the 48 Contiguous United States.

  14. I am having technical issues (e.g. image won’t upload)?

    Please contact our Consumer Engagement team is the Contact Us Form.

  15. My personalized lighters arrived damaged (shipping/package damaged, lighter quality/performance issue). Do I need to return them to receive a replacement?

    Please contact our Consumer Engagement team is the Contact Us Form.