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Frequently asked questions
TIf you forgot your password please go here: https://us.bic.com/en_us/customer/account/forgotpassword/and enter the email address for your account.You will then receive an email containing a clickable link to reset your password.
If you want to update your personal information, go to "My account", and then in the "My personal information" section you can make changes to your account
- 1. You can manage your subscription to BIC.com newslettersin the "My account" section, then "My personal information". You just have to check or uncheck the following boxes:
Or- 2. If you have opted in to receive emails with tips, news, or coupons from BIC and youno longer wish to receive these emails, you can also click on the unsubscribe link at the bottom of the emails.
To apply a discount to your order, a promotional code must be entered in the cart before validation in the "Add a promo code" field provided.
Then click "OK". Only one promotional code can be used for the same order.
After your order is submitted you will receive a confirmation email with your order number. When your order ships you will receive an email to notify you of the shipment with a link to track your order.
When your order is confirmed, your payment receipt appears in your account in the "My orders" section in the order concerned: you can print it at any time.
Delivery is limited to the 48 contiguous United States. We are unable to ship to APOs and FPOs at this time.
We reserve the right to use the shipping carrier of our choice.
We offer free shipping for all orders $29 or above OR orders that contain Design My BIC Lighters A shipping charge of $2.99 is applied to all other orders unless otherwise noted.
We accept payment by American Express, Visa and Mastercard.
For returns and refund requests please contact our Consumers Engagement Team using the Contact Us Form. You will not be refunded any original shipping costs and you will be responsible for paying the shipping costs for returned product(s). Any refund request must be made 30 days from date of purchase, the product must have been purchased from one of our Websites. The refund will be based upon the price paid at the time of purchase.
All products must be returned. Our Consumer Engagement Team will provide you with specific shipping instructions. Due to postal regulations, certain products, including Lighters, must be returned using approved mailing materials provided by BIC.
The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Once you submit your order it is final. No changes can be made after you have reviewed and submitted it. Once your order is confirmed and upon acceptance of your artwork, production of your personalized lighters begins. Submission of your order on our site confirms and acknowledges that you have reviewed and verified the accuracy of your entire order prior to submitting.
Yes. For details on Artwork Guidelines, please see US.BIC.com Terms and Conditions\Product Personalization\Artwork Guidelines.
Due to copyright and/or trademark laws, you should not use an image you did not create or images of celebrities, logos or images of other people. Also, before you submit your Artwork you will be required to confirm that the Artwork you submit for personalization is your own and you assume all liability in association with your design.
Please use your own original Artwork. Just because something is available on the Internet or from a third party does not mean that you have the right to use it. Please be sure to obtain all necessary approvals, permissions and licenses before submitting your Artwork.
If your personalized lighter order did not comply with BIC’s Artwork Guidelines for personalized lighters, you will either receive a pop-up notification when uploading your artwork or a confirmation email indicating that your artwork has not met BIC’s guidelines and has been rejected. Your entire order will be canceled and your credit card will not be charged. You will need to redesign your personalized lighter to meet our Guidelines and submit a new order. If your order included other BIC products, you will need to submit a new order.
No, BIC does not own the Artwork you submit for personalization. You are granting BIC a limited, non-exclusive license to use your submitted Artwork for the manufacturing of your personalized lighter.
If you want to reorder additional lighters with the same Artwork, you will need to place a new order and upload the Artwork again.
Your name is proudly displayed on the lighter, as you are the owner of the Artwork and the Artwork remains yours.
There is a minimum quantity of 6 (six) personalized lighters per order, per design. There is no maximum quantity limit.
Personalized lighters require a minimum of two (2) weeks for processing before they are shipped. You will receive an email confirmation after your order is submitted, and then another confirmation with tracking information when your item ships. Please refer to the tracking information to determine your estimated delivery date.
Your personalized lighters will be shipped separately.
BIC does not currently offer expedited shipping. Your personalized lighters and any other product(s) in your order will ship after the required minimum two (2) week production period.
Personalized Lighters are now only available to ship to consumers within the 48 Contiguous United States.
Please contact our Consumer Engagement team is the Contact Us Form.
Please contact our Consumer Engagement team is the Contact Us Form.